Live chat
For quick questions, start within 5 minutes, and for common issues, the chat ends within 30 minutes
tk567 Support SLA at a glance
Four channels, four clear timeframes
| Channel | First reply | Resolution goal |
|---|---|---|
| Live chat | Within 5 minutes | Within 30 minutes |
| Within 15 minutes | Within 2 hours | |
| Help Center Ticket | Within 10 minutes | Within 4 hours |
| Phone call | Within 3 minutes | Within 20 minutes |
How we measure time
Time is logged for each tk567 Contact request
A queue number is created as soon as the ticket opens; the first reply, follow-up, and final solution are recorded separately; Dhaka-based users typically receive the fastest response from 10:00 AM to 10:00 PM
With this measurement, the tk567 Support team can detect slow points; if questions about bKash, Nagad, and Rocket arise, a separate note is kept so the same answer doesn't recur later
Three main contact channels
Email support
Documents, screenshots, and account notes help; detailing the problem makes follow-ups easier
Help Center
Inside tk567 Help, FAQs, account guides, and payment notes are available; viewing them first saves time
tk567 Login and Account Issues
A lot can be fixed in two steps
If tk567 Login is blocked, first verify that the password and phone number match; if still not, include a time screenshot in the ticket, as that is usually the key clue
After new registration, many seek help within the first 10 minutes; if a verification note from bKash or Nagad is needed, the team quickly checks
For more detailed rules, our Help Center And General questions This page is also
3 common questions, 3 straightforward answers
When will the first reply
In live chat, the first reply arrives within 5 minutes, and by email within 15 minutes
How fast is the resolution?
General questions within 30 minutes, and complex tickets aim to be closed within 4 hours
Where is the phone number?
If you log into the account and view contact information, the call path becomes available; from Dhaka, calls are usually answered faster
When to use which channel
For quick questions, use chat; for documents or transaction notes, use email; for password, number, or login issues, Help Center tickets work best
Many people in Bangladesh use bKash, Nagad, and Rocket, so the tk567 Support team keeps these names separate to avoid delays in finding answers
The tk567 Contact page is mainly designed for fast responses Register, and if needed Login Send your question